Wonders of Sri Lanka

Accommodation:

• 02 Nights in Kandy at Royal Kandyan / Similar
• 01 Nights in Nuwara Eliya at Araliya Red / Similar
• 02 Nights in Bentota at Hotel The Palms / Similar
• 01 Nights in Colombo at Hotel Fairway / Similar

Main Inclusions:

• Rooms on Twin sharing basis
• Meals: 06 Breakfast, 06 Dinner
• Additional toppings: Tea, coffee, coconut water, fresh drinks, and ice cream are served as evening snacks daily
• Sightseeing as per mentioned
• In Kandy, a glass of red or white wine from South Africa
• Festivity Dinner: A beach resort's one-night special dinner celebration
• Boat riding: Gregory Lake boat riding experience.
• River Safari: River Safari in Madu.
• Cultural event: A complimentary ticket to a Kandy cultural event
• Transfers: Air-conditioned vehicles are used for transfers and sightseeing
• A chauffeur guide for parties
• One-litre water bottle per person per day
• Entrance fees for the sightseeing
• Shared vehicles based on group size
• The vehicle is only available for transfers and sightseeing only

• Any Airfare
• Visa
• GST 5% & TCS 5%
• Permission for video and camera at sights
• Personal expenses
• Use of cars not on the designated route
• Any additional tour
• Early check-ins and late check-out (from 2:00 to 12:00 noon)
• GST will be charged at the current rate
• In Nuwara Eliya, enjoy real Sri Lankan food, including a barbecue with regional flair or beer, for $25 per person
• INR 1200 per person at the Peradeniya Botanical Garden
• Inter Hotel and City private transportation
• Water sports in Bentota

• 100% - Flight bookings (if any)
• 40% of package cost - As advance
• 40% of package cost - After hotel confirmation vouchers
• 20% of package cost - 07 days before the trip date

• Rates are not applicable for blackout dates (Holi, Diwali, Christmas Eve, etc.)
• If cancellations are made 30 days before the date of travel then 9% of the total tour cost will be charged as cancellation fees.
• If cancellations are made 15 days to 30 days before the date of travel then 50.0% of the total tour cost will be charged as cancellation fees.
• If cancellations are made 0 days to 15 days before the date of travel then 100.0% of the total tour cost will be charged as cancellation fees.
• Certain services such as flight tickets, permits, and visa fees are non-refundable once booked, as per the service provider’s policy.
• Rescheduling requests made more than 30 days before the trip are subject to availability and may incur additional charges.
• Amendments and Rescheduling requests made within 30 days of the trip may be charged as per the policies of hotels/transport vendors / Aviation career / Embassy.
• Refunds or adjustments will not be provided for cancellations due to natural disasters, pandemics, political instability, or other circumstances beyond our control. However, we will do our best to assist in rescheduling or alternative arrangements.

• An advance deposit is required to confirm bookings, which are confirmed upon receipt and acknowledgement by the company.
• Balance payments are subject to be completed within the specified timeline to avoid cancellation.
• Changes or alterations after booking are subject to availability and additional charges.
• Relevant documents must be submitted before service confirmation.
• Full payment is required for last-minute bookings, subject to availability.
• In case of unavailability, similar alternatives or refunds will be offered.
• A detailed travel voucher will be provided after confirmation.
• A full refund or alternative will be arranged if the company cancels the package.

• Refunds on Cancellation: Refunds for cancellations are processed based on the company's cancellation policy. Refund amounts wholely depend on how early the cancellation is processed before the trip departure.
• Non-Refundable Services: Some services like flight tickets, permits, and non-refundable hotel bookings are not eligible for refunds regardless of the cancellation chronology.
• Procedure Time: Refunds will be processed within 7-9 business days after the request is approved, also subject to banking and payment gateway timelines.
• Partially Refundable: If a booking has multiple services, and some services are used while others are canceled, refunds will be applicable to the unused services, if eligible.
• Force Majeure: No refund will be processed in case of unexpected circumstances, such as natural disasters, political unrest, or pandemics. The company will make efforts to provide alternatives but cannot guarantee monetary refunds.
• Last-Minute Cancellations: Cancellations made within 24-48 hours of departure are subject to higher deductions or may be non-refundable, depending on the service provider's terms.
• Changes to Itinerary: If an itinerary is altered due to unforeseen circumstances, refunds for missed services may not be applicable. Alternative arrangements will be made wherever possible.
• No-Show Policy: Refunds are not provided for no-shows or failure to join a tour or activity as scheduled.
• Manner of Refund: Refunds will be made via the original payment method or as specified during the refund request. In some cases, credit notes for future bookings may be offered.
• Request Process: Refund requests must be submitted in writing with supporting documents. Requests made after the travel dates may not be entertained.
• Service Fees: Administrative fees or service charges are non-refundable and will be deducted from the total refund amount.
• Third-Party Services: Refunds for third-party services like airlines, cruises, or outsourced activities are subject to the terms of the respective providers.
• Disputes: Any disputes regarding refunds will be resolved as per the company’s terms and conditions and governing law.

• Ten passengers is the minimum group size required to operate the departure. (If not, there will be a private vehicle supplement.)
• Since our transports are scheduled after guests check out of the hotel at 9 AM, we ask that guests book their flights after 12.30 PM. PVT transports are available to guests departing before 12.30 PM at an additional cost, or they can make their own transfer arrangements.

General Details:

• Prior to their arrival, a traveler who plans to visit Sri Lanka for a brief period of time must obtain an ETA.
• An ETA is a formal, electronically-issued permit for a brief visit to Sri Lanka. At Sri Lanka's port of entry, ETA holders will be granted a 30-day Short Visit visa.
• This is required. It may be tracked online after application.
• The traveler will be notified and required to carry a printout of the confirmation.
• It will be stamped on the passport upon arrival. 
• Entering VISA: Before arrival, a planned visitor to Sri Lanka who plans to stay for a brief period of time must get an ETA. It is required. After application, it can be monitored online. The traveler will receive confirmation, a printout of which they must carry. Upon arrival, the passport will be stamped. ETA.gov.lk is the website link.
• To apply for a visa, visit Sri Lankaevisa.lk
• Sri Lanka Electronic Travel Authorization, or ETA, must be acquired at the www.eta.gov.lk website. It is an official online authorization that is required.
• At Sri Lanka's port of entry, ETA holders will be granted a 30-day Short Visit visa.
• ETA is required. It may be tracked online after application.
• The traveler will be notified and required to carry a printout of the confirmation.
• It will be stamped on the passport upon arrival.